Refund policy

Legal Entity Disclosure: Our legal name is G. C. Furnishers, operating online and commercially under the brand name Gupta Cloth House.

At Gupta Cloth House (a brand of G. C. Furnishers), we take immense pride in the premium quality and craftsmanship of our luxury home linens and furnishings. To maintain our high quality control standards and offer the best possible value to our customers, we operate on a strict Prepaid Orders Only model and do not support general returns or refunds.

Please review our comprehensive policy below before completing your purchase on guptaclothhouse.com.

1. PREPAID ORDERS & CANCELLATIONS

  • Prepaid Only Model: We exclusively accept prepaid payments (including UPI, Credit/Debit Cards, Net Banking, and Wallets) at checkout. Cash on Delivery (COD) is not available.
  • Order Cancellations: Once an order is placed and payment is successfully processed, it cannot be cancelled, modified, or exchanged. We request that you review your shopping cart, shipping details, and product dimensions carefully before finalizing your purchase.

2. NO RETURNS & NO REFUNDS POLICY

  • All Sales Are Final: All purchases made on our website are final. We do not accept returns on any shipped merchandise, and we do not issue monetary refunds under any circumstances.
  • No Exchanges for Change of Mind: We do not offer exchanges for incorrect sizes ordered, slight color variations (due to screen settings), or general change of mind. Please ensure you carefully verify product specifications and dimensions (such as mattress sizes and bedsheet drop lengths) listed on the individual product pages prior to ordering.

3. DAMAGES, DEFECTS & WRONG ITEMS

We meticulously inspect and document every item before it dispatches from our facility to ensure flawless quality. However, in the rare event that an exceptional issue occurs during transit, we adhere to the following resolution process:

  1. Mandatory Inspection Upon Delivery: Please inspect your package and merchandise immediately upon arrival.
  • Reporting Timeline: If you receive a physically damaged package, a defective product, or a completely incorrect item, you must contact our customer support team within 48 hours of delivery.
  • Required Documentation: To help us evaluate and verify the issue promptly, your email must include:       
  1. Your official Order Number.
  2. An unboxing video clearly showing the opening of the original package, the shipping label, and the specific defect or damage.
  3. Clear photographs of the damaged packaging or defective merchandise.
  • Resolution Process: Once verified by our quality control team, we will arrange a free replacement of the exact same item at no additional cost to you.
  • Unauthorized Returns: Items sent back to our facility without prior written approval and a confirmation email from our support team will not be accepted or entertained.

4. CONTACT & SUPPORT

For any questions regarding our operational policies, or to report an issue with a delivered order, please reach out to our dedicated customer support team:

  • Legal Entity Name: G. C. Furnishers
  • Brand / Trading Name: Gupta Cloth House
  • Customer Support Email:  guptaclothhouse19@gmail.com
  • Customer Support Phone: +91 9119 127 593
  • Facility Address: Shop No. 16, Sikar House, Shiv Vihar Colony, Subhash Nagar, Jaipur, Rajasthan – 302016, India

  • Official Website: https://guptaclothhouse.com

(Note: Our support team aims to review and respond to all defect reports and inquiries within 24 business hours).