Shipping policy

At Gupta Cloth House (GCH), we are committed to delivering your premium home linens safely, securely, and within the estimated delivery timeline. Please read our Shipping Policy carefully before placing an order.

FAST DISPATCH

Orders are meticulously checked, packed, and dispatched from our Jaipur facility within 1-2 business days of order confirmation.

SAFE DELIVERY

All our textiles and home furnishings are packed securely to ensure safe, damage-free delivery to your doorstep.

CUSTOMER SUPPORT

Our support team is available to assist customers regarding shipping, tracking, and delivery-related queries.

ORDER PROCESSING

All confirmed orders are processed within the standard processing timeline. Orders are generally processed during working days, excluding Sundays and public holidays.

Once your prepaid order is successfully placed and payment is confirmed, you will receive an order confirmation message or email.

SHIPPING TIMELINE & ZONES

We proudly offer Pan-India delivery. Delivery timelines may vary depending on the customer's location, courier partner availability, weather conditions, and festive seasons.
  • Metro cities: Estimated 3–5 Business Day
  • Other Cities & Towns: Estimated 5–8 Business Days
  • Remote Areas: Delivery timelines may vary further.

SHIPPING CHARGE

  • Shipping charges (if applicable based on your cart value) will be calculated and displayed clearly at checkout before you complete the payment process
  • From time to time, we may offer free shipping promotions on selected products or specific order values.

ORDER TRACKING

Once your order has been dispatched, a tracking number and courier link will be shared through SMS, WhatsApp, or email, depending on the contact details provided during checkout.

Customers can use the tracking link to monitor shipment progress directly with our logistics partners.

DELIVERY CONDITIONS

Customers are requested to provide complete and accurate shipping information (including proper pin codes and phone numbers) to avoid delays or failed deliveries.
  • Incorrect addresses may result in delayed delivery or return to origin.
  • Customers must ensure availability at the delivery address.
  • Re-delivery attempts depend entirely on the specific courier company’s policies.

DELAYED SHIPMENTS

While we strive to deliver all orders on time, certain delays may occur due to external circumstances beyond our control, including:
  • Weather conditions or Natural calamities
  • Courier disruptionsFestive season rush
  • Government restrictions or lockdowns
Gupta Cloth House (GCH) shall not be held responsible for delays caused by third-party logistics partners, though we will assist you in tracking your package.

DAMAGED PACKAGE

Customers are advised to inspect the package carefully at the time of delivery.
If the outer packaging appears heavily damaged or tampered with, customers must record an unboxing video before opening the parcel and contact our support team within 48 hours.

CONTACT US

For shipping, tracking, or delivery-related assistance, customers may contact us using the details below:

Gupta Cloth House (GCH)
Email: guptaclothhouse19@gmail.com
Number: +91 9119127593 | +91 7014883955
Visit Our Stores:
Gupta Cloth House
Shop No. 16, Sikar House, Shiv Vihar Colony, Subhash Nagar, Jaipur

G.C. Furnishers
B62, B-Block, Sikar House, Subhash Nagar, Jaipur